IScope
Who these terms apply to.
Terms of service for the Grantifex platform — exclusively for businesses and the public sector.
This English version is a non-binding convenience translation. The German version of these terms (AGB) is legally authoritative.
These terms of service govern all contracts for the use of the software-as-a-service platform "Grantifex" between Tom Ludwig, sole proprietor, An der Alche 5, 57072 Siegen, Germany ("provider") and his customers.
The offering is directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law — not at consumers.
Conflicting or deviating terms of the customer only become part of the contract if the provider expressly agrees to them in text form. Individual agreements — in particular Enterprise contracts — take precedence over these terms.
IISubject of the contract
What Grantifex provides.
Hosted grant management as a service — including clearly bounded AI options and fully featured demo instances.
The provider makes the Grantifex grant-management platform available to the customer as a hosted instance over the internet (SaaS). The feature set, service limits and tier structure follow from the service description on the Pricing page valid at the time the contract is concluded.
Add-ons — such as additional calls, storage, application quotas or AI features — can be booked and are charged pro rata from the time of booking.
AI features are designed to assist only: they produce hints, summaries and drafts, but do not make decisions. The professional and legal responsibility for all funding decisions remains with the customer. AI processing takes place on infrastructure in the EU and only after activation by the customer (opt-in per programme). Demo instances do not include AI features.
Demo instances are fully featured Grantifex instances with a term of 14 days, intended for evaluation with test data. Upon conclusion of a paid contract, the demo instance is continued seamlessly as the customer instance; without a contract it is locked after expiry and permanently deleted after a grace period of 30 days.
The underlying "grants" extension is free software under the AGPL-3.0-or-later (see License). These terms govern the provision as a service, not the licence of the source code.
IIIConclusion and term
How the contract is formed — and how it ends.
Cancellable monthly, or as an annual contract. Demos end automatically.
The contract is formed by the provider confirming the order in text form or by activating the instance. Providing a demo instance does not yet create a paid contractual relationship; it ends automatically after 14 days.
Contracts with monthly billing run for an indefinite period and can be terminated by either party with 14 days notice to the end of the billing month. Contracts with annual billing have a term of twelve months and renew for twelve months at a time unless terminated with three months notice to the end of the term.
The right to extraordinary termination for good cause remains unaffected. Terminations require text form; e-mail is sufficient.
IVPrices and payment
Invoiced in advance, transparent price changes.
All prices plus statutory VAT. Price increases with advance notice and a special right of termination.
The prices agreed at the conclusion of the contract apply; all prices are plus statutory VAT. Billing is by invoice, in advance per billing period (month or year). Invoices are due within 14 days without deduction.
The provider announces price changes at least three months in advance in text form. If the price increases, the customer may terminate the contract extraordinarily with effect from the date the change takes effect.
In the event of late payment, the provider may temporarily block access to the instance after an unsuccessful reminder with a reasonable grace period; the customer data is retained during the block.
VAvailability and obligations
Honest availability, clear cooperation.
99.5 % availability target as a monthly average. Guaranteed SLAs exist in the Enterprise contract.
The provider aims for an availability of 99.5 % as a monthly average (availability target, measured at the handover point of the hosting infrastructure). Planned maintenance windows — where possible outside usual business hours and announced at least 48 hours in advance — and disruptions outside the area of influence of the provider do not count as unavailability. Guaranteed availability (SLA) is agreed exclusively in Enterprise contracts.
Support is provided on business days (Monday to Friday) by e-mail; response times per tier follow from the service description.
The customer (a) keeps access credentials secret and ensures secure passwords for its users, (b) does not post unlawful content and does not misuse the platform, (c) does not enter real personal data into demo instances, (d) remains responsible for content, forms and funding decisions in its instance. In the event of serious violations, the provider may block the instance after prior notice.
VIData, DPA and export
Your data belongs to you — contractually guaranteed.
Data processing under Art. 28 GDPR, free full export, defined deletion periods.
Where the provider processes personal data on behalf of the customer, the parties conclude a data processing agreement under Art. 28 GDPR (see Data Processing); it is part of every production contract. The current list of sub-processors can be found there.
Export guarantee: the customer may request a complete export of its data at any time and at the end of the contract — database contents and uploaded files in open, machine-readable formats (in particular CSV/JSON and original files as a ZIP archive). The export is included in the service and free of charge.
After the end of the contract, the provider keeps the instance locked for 30 days (grace period) and then deletes it permanently, unless statutory retention obligations require otherwise. Daily backups are stored encrypted on infrastructure in Germany.
VIILiability
What we stand for — and where the limits are.
Unlimited liability for intent, gross negligence and personal injury; otherwise clearly limited.
The provider is liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, under the German Product Liability Act, and in the case of fraudulently concealed defects and assumed guarantees.
In the case of simple negligence, the provider is only liable for the breach of essential contractual obligations — obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely — limited to the foreseeable damage typical for the contract, and at most to the sum of the fees paid by the customer in the twelve months preceding the damaging event.
For loss of data, in the case of simple negligence the provider is liable only up to the effort required to restore the data from the backups created by the provider in accordance with the contract.
The no-fault liability for defects already existing at the conclusion of the contract under Section 536a (1) alt. 1 BGB is excluded. Claims under this section become time-barred twelve months from the statutory start of the limitation period; this does not apply in the cases of unlimited liability.
VIIIFinal provisions
German law, place of jurisdiction Siegen.
What else applies.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Siegen, provided the customer is a merchant, a legal entity under public law or a special fund under public law.
The provider announces changes to these terms at least six weeks before they take effect, in text form. If the customer does not object within four weeks of receipt of the announcement, the changes are deemed accepted; the provider points out this consequence separately in the announcement. In the event of an objection, the contract continues under the previous terms.
Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.
As of: 13 June 2026.